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Diablo (EU) > Support > Technical Support

★ Authenticator Removal Form Offline ★

#1 by Hagut @ 14:54:06 28-Nov-2013 Original Post
Hello everyone,

The Authenticator Removal Form is currently offline while we address an issue. The good news is that a representative can still assist you with removing the authenticator via Live Chat, ticket, or by phone.

To remove the authenticator select the following options:

Begin here > Battle.net Account > I can’t log in > I want to remove my authenticator > Continue

Do not click “Remove Lost or Broken Authenticator”! You will receive an error as this link directs you to the removal form.

Instead select either Live Chat, Submit a Ticket, or Phone Support. You do not need to be able to log in to use these options.

As a reminder, Live Chat is only available during phone hours. If you’re unable to reach a representative during this time, you’re welcome to submit a ticket.

We appreciate your patience and we hope to have the issue resolved soon.

How's my driving? Let me know! https://www.surveymonkey.com/s/Hagut
#2 by Lurdlespor @ 16:30:30 21-Jan-2014 Original Post
This post has been re-stickied as the Authenticator Removal form is currently disabled to address an issue. Please refer to the steps above for help in removing authenticators from accounts during this time.

Let me know how I'm doing!

Diablo (EU) > Support > Technical Support