I took a cursory glance at your account and I must admit that I'm a little confused too. However, our Account Support guys will be able to help you with this. Just to clarify; your old ticket was closed and attached to the new one you made (so as not to over-inflate our queues) and an agent will be with you as soon as possible.
Apologies for the delay. __________________________________ Please click here to give me your feedback!